Boost your coaching on your # 1 KPI: The Client

prospect to loyal client

convert prospect, retain loyal VIC, decline of in-store traffic :

HOW TO DEAL WITH IT ?

Challenge # 2: LOYALTY

Are you feeling overwhelmed trying to keep your loyal customers while meeting the drop of traffic?

Is really reinforcing your client loyalty in sending a birthday card?

Are your loyal VIC clients turning their backs on you ?

Challenge #3: TEAM

Do your managers analyze their client book on 3 axis ?

Can the managers link the KPI's in a chain of causes & effects ?

Are your clients advisors skilled in clienteling with the same high standards level ?

Challenge # 1: CONVERSION

After many training, are you struggling in increasing your conversion from new prospects?

Are you struggling in convincing the team of the importance of data collection?

Is your CRM tool, nothing more than an excel spreadsheet?

why trust us ?

From clients portfolio, product/services offer & KPI analysis to tailor-made actions plans,

We improve CONVERSION RATE of prospects & LOYALTY of existing clients

Use Data to Deepen Connections

Leverage CRM & analytical insights to understand and anticipate your clients’ needs effortlessly.

Deliver Seamless Multi-Channel Experiences

Create consistent, personalized experiences across all touch points—digital and in person—that wow every time.

Learn key clienteling techniques that turn one-time buyers into lifelong patrons.

Build Loyalty that lasts

About us

That’s where Manage Your Education makes the difference.

With 20 years of retail expertise, we deliver tailored coaching that turns your team into relationship masters.

Our proven methodology combines KPI analysis, soft skills training, and digital strategies—within an exclusive network of experts with over a decade of luxury experience. We don’t just teach—you act, implement, and see results.

Many clients have increased their client retention by up to 30% after just a few months of working with us. We’ve helped brands to turn prospects into loyal, high-value clients—and keep them.

we transform your ability to attract, convert, and retain your best clients

”Mourad had a very positive impact on the business and distinguished himself by his high managerial skills at 3 levels: people management, operations & customer experience, business development & clienteling. He managed the development of the business with agility, consistency and adaptability.”

- M.B, Retail Director

”Mourad is a highly talented leader who has a breadth of retail experience and a true passion for the customer. Mourad is very organized, action oriented and very proactive. He has an unusual balance between field retail experience and strategic thinking.”

- G.v.R, President South Europe

”We've hired Mourad to train our sales team throughout our EMEA Geo. In less than 1 year, he's been able to become our most preferred Trainer / Consultant for most of our countries! Adaptable & "make it happen" minded, Mourad was also combining a strong knowledge in Sales techniques with a very friendly attitude with the different teams. "Willing & Able" to work in multi-cultural environment, Mourad has always been seen a a great professional.”

- A. d. L, EMEA Retail Service Manager

”With a deep knowledge of the luxury business in all segments (LG, RTW, Watches &Jewelry), Mourad is very structured, results oriented and people oriented. He brings positive changes to the teams and ways of working, achieving impressive growth results”

- O.P, EME Regional Brand CEO

Start your one hour complimentary audit now!

we will contact you to set up

a one hour free consultation of your business and its stakes